:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;font-synthesis:none;--bg:#f3f5f8;--surface:#fff;--surface-raised:#f8f9fa;--surface-muted:#f1f3f5;--surface-strong:#e6eaed;--sidebar:#f8fafc;--sidebar-raised:#fff;--text:#182026;--text-strong:#0c1115;--text-muted:#56636c;--text-faint:#5f6b74;--sidebar-text:#20252b;--sidebar-muted:#5f6b74;--accent:#076fd3;--accent-strong:#0065d1;--accent-soft:#e7f2ff;--button-bg:#0068d7;--line:#5a697833;--line-strong:#4a5b6b57;--good:#28724f;--good-soft:#e5f1ea;--warn:#81550f;--warn-soft:#f5edda;--bad:#a13a3a;--bad-soft:#f6e5e5;--focus:#087df13d;--shadow:0 10px 28px #202d3a1a;--shadow-subtle:none;--radius-sm:6px;--radius-md:8px;--radius-lg:10px;--radius-xl:12px;--control-height:44px;--content-width:1600px;--motion-fast:.12s;--motion-standard:.18s;--glass:var(--surface);--glass-strong:var(--surface);--glass-border:var(--line);--glass-shadow:var(--shadow);font-family:-apple-system,BlinkMacSystemFont,SF Pro Text,SF Pro Display,Segoe UI,sans-serif}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#0e1317;--surface:#151b20;--surface-raised:#1a2228;--surface-muted:#11171b;--surface-strong:#252e35;--sidebar:#141920;--sidebar-raised:#202830;--text:#d8dfe4;--text-strong:#f4f7f8;--text-muted:#93a0aa;--text-faint:#8b99a2;--sidebar-text:#dbe2e6;--sidebar-muted:#778791;--accent:#5ba7ff;--accent-strong:#87bfff;--accent-soft:#172d49;--button-bg:#0068d7;--line:#303a42;--line-strong:#46525b;--good:#72bb91;--good-soft:#173326;--warn:#d7ad5e;--warn-soft:#382d18;--bad:#e08080;--bad-soft:#3c2022;--focus:#5ba7ff47;--shadow:0 12px 32px #00000047;--glass:var(--surface);--glass-strong:var(--surface);--glass-border:var(--line);--glass-shadow:var(--shadow)}*{box-sizing:border-box}body{background:var(--bg);min-width:320px;min-height:100vh;color:var(--text);margin:0;font-size:14px;line-height:1.45}button,input,textarea,select{font:inherit}button{cursor:pointer}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,a:focus-visible{outline:2px solid var(--accent);outline-offset:2px}small{color:var(--text-muted);margin-top:2px;display:block}code,kbd{font-family:SFMono-Regular,Consolas,Liberation Mono,monospace}code{background:var(--surface-muted);border:1px solid var(--line);border-radius:4px;padding:2px 5px;font-size:11px}.skip-link{z-index:200;border:2px solid var(--accent);background:var(--surface);color:var(--text-strong);padding:9px 12px;font-size:11px;font-weight:700;text-decoration:none;position:fixed;top:8px;left:8px;transform:translateY(-160%)}.skip-link:focus{transform:translateY(0)}.app-shell{grid-template-columns:252px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{background:var(--sidebar);height:100vh;color:var(--sidebar-text);z-index:30;border-right:1px solid #070a0c;flex-direction:column;display:flex;position:sticky;top:0;overflow-y:auto}.sidebar-brand{border-bottom:1px solid #ffffff17;align-items:center;gap:9px;min-height:61px;padding:10px 12px;display:flex}.brand-mark{color:#d7f0f1;border-radius:var(--radius-sm);background:#17636a;border:1px solid #2d7e84;flex:none;place-items:center;width:32px;height:32px;display:grid}.sidebar-brand>div:nth-child(2),.login-brand>div:nth-child(2){flex-direction:column;min-width:0;display:flex}.sidebar-brand span,.login-brand span{color:var(--sidebar-muted);letter-spacing:.12em;text-transform:uppercase;font-size:9px;font-weight:700}.sidebar-brand b,.login-brand 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var(--accent);background:#25323a;border-color:#35454f}.nav-group button kbd{color:#62737d;text-align:center;min-width:16px;font-size:8px}.nav-group button.active kbd{color:#98a9b3}.nav-group button svg:last-child{color:var(--accent);flex:none}.sidebar-footer{border-top:1px solid #ffffff17;margin-top:auto;padding:10px}.system-state{align-items:center;gap:8px;padding:0 2px 9px;display:flex}.system-state>i,.status-dot{background:#5eb986;border-radius:50%;flex:none;width:6px;height:6px;box-shadow:0 0 0 3px #5eb9861a}.system-state b,.system-state span{font-size:9px;display:block}.system-state span{color:#8a9ba5;margin-top:1px}.sidebar-footer>button{border-radius:var(--radius-sm);color:#b7c2c9;background:#ffffff06;border:1px solid #ffffff14;align-items:center;gap:8px;width:100%;min-height:38px;margin-top:6px;padding:0 9px;font-size:11px;display:flex}.sidebar-footer>button kbd{color:#667680;margin-left:auto}.close-nav,.menu-button{display:none!important}.main{min-width:0;overflow-x:clip}.main:focus,#login-form:focus{outline:none}.topbar{z-index:20;background:var(--surface);border-bottom:1px solid var(--line);justify-content:flex-end;align-items:center;gap:20px;min-height:68px;padding:0 24px;display:flex;position:sticky;top:0}.topbar>.menu-button{margin-right:auto}.topbar-actions{align-items:center;gap:5px;display:flex}.icon-button{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);width:38px;height:38px;color:var(--text-muted);flex:none;place-items:center;padding:0;display:grid}.icon-button:hover{color:var(--text-strong);border-color:var(--line-strong);background:var(--surface-raised)}.clock{border-right:1px solid var(--line);text-align:right;min-width:90px;padding-right:10px}.clock span,.clock b{font-size:9px;display:block}.clock span{color:var(--text-muted);text-transform:uppercase}.clock b{color:var(--text-strong);margin-top:1px;font-family:SFMono-Regular,Consolas,monospace;font-size:11px}.command-trigger{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);min-width:190px;height:38px;color:var(--text-muted);text-align:left;align-items:center;gap:8px;padding:0 10px;font-size:11px;display:flex}.command-trigger span{flex:1}.command-trigger kbd{border:1px solid var(--line);background:var(--surface-muted);color:var(--text-faint);align-items:center;gap:2px;padding:2px 4px;font-size:8px;display:flex}.notification{position:relative}.notification>i{border:1px solid var(--surface);background:#c65353;border-radius:50%;width:5px;height:5px;position:absolute;top:6px;right:6px}.notification-wrap{position:relative}.notification-popover{z-index:55;border:1px solid var(--line-strong);border-radius:var(--radius-lg);background:var(--surface);width:min(390px,100vw - 28px);position:absolute;top:calc(100% + 10px);right:0;overflow:hidden;box-shadow:0 22px 55px #1622363d}.notification-popover>header{border-bottom:1px solid var(--line);background:var(--surface-raised);justify-content:space-between;align-items:center;gap:12px;min-height:58px;padding:10px 12px 10px 15px;display:flex}.notification-popover h2{color:var(--text-strong);margin:2px 0 0;font-size:15px}.notification-list{max-height:340px;overflow-y:auto}.notification-list article{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:12px;padding:13px 15px;display:flex}.notification-list article:last-child{border-bottom:0}.notification-list article>div{gap:4px;min-width:0;display:grid}.notification-list article b{color:var(--text-strong);overflow-wrap:anywhere;font-size:12px;font-weight:650;line-height:1.45}.notification-list article span{color:var(--text-faint);font-size:10px}.notification-empty{min-height:190px;color:var(--text-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:7px;padding:24px;display:flex}.notification-empty b{color:var(--text-strong);font-size:13px}.notification-empty span{max-width:240px;font-size:11px;line-height:1.5}.notification-popover>footer{border-top:1px solid var(--line);background:var(--surface-raised);justify-content:flex-end;padding:10px 12px;display:flex}.contact-history-backdrop{z-index:70;background:#050c1894;justify-content:flex-end;display:flex;position:fixed;inset:0}.contact-history-drawer{border-left:1px solid var(--line-strong);background:var(--surface);grid-template-rows:auto auto auto minmax(0,1fr);width:min(720px,100vw - 48px);height:100%;display:grid;overflow:hidden;box-shadow:-24px 0 70px #040a1638}.contact-history-header{border-bottom:1px solid var(--line);background:var(--surface-raised);justify-content:space-between;align-items:flex-start;gap:16px;min-height:92px;padding:20px;display:flex}.contact-history-identity{align-items:center;gap:12px;min-width:0;display:flex}.contact-history-identity>span{background:var(--accent-soft);width:46px;height:46px;color:var(--accent-strong);border-radius:14px;flex:none;place-items:center;font-size:13px;font-weight:800;display:grid}.contact-history-identity small{color:var(--accent-strong);letter-spacing:.08em;text-transform:uppercase;font-size:9px;font-weight:750}.contact-history-identity h2{color:var(--text-strong);letter-spacing:-.025em;margin:2px 0;font-size:21px}.contact-history-identity p{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:11px;overflow:hidden}.contact-history-summary{border-bottom:1px solid var(--line);grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.contact-history-summary>div{border-right:1px solid var(--line);flex-direction:column;justify-content:center;gap:2px;min-height:70px;padding:12px 16px;display:flex}.contact-history-summary>div:last-child{border-right:0}.contact-history-summary b{color:var(--text-strong);font-variant-numeric:tabular-nums;font-size:21px}.contact-history-summary span{color:var(--text-muted);text-transform:uppercase;font-size:9px}.contact-call-action{border-bottom:1px solid var(--line);background:var(--surface-raised);grid-template-columns:minmax(220px,1fr) minmax(220px,1fr) auto;align-items:end;gap:14px;padding:16px 20px;display:grid}.contact-call-action>div{gap:3px;display:grid}.contact-call-action small,.contact-call-action label span{color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;font-size:9px;font-weight:700}.contact-call-action>div span{color:var(--text-muted);font-size:12px}.contact-call-action label{gap:5px;display:grid}.contact-call-action select{min-height:38px}.contact-call-action p{grid-column:1/-1;margin:0;font-size:12px}.contact-history-controls{border-bottom:1px solid var(--line);background:var(--surface-raised);gap:10px;padding:12px 16px;display:grid}.history-search{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);height:40px;color:var(--text-faint);align-items:center;gap:8px;padding:0 11px;display:flex}.history-search input{background:0 0;border:0;flex:1;min-width:0;padding:0}.history-filters{gap:6px;padding-bottom:2px;display:flex;overflow-x:auto}.history-filters button{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);min-height:32px;color:var(--text-muted);white-space:nowrap;align-items:center;gap:6px;padding:0 9px;font-size:10px;display:inline-flex}.history-filters button span{background:var(--surface-muted);min-width:18px;color:var(--text-faint);font-variant-numeric:tabular-nums;text-align:center;border-radius:4px;padding:2px 5px;font-size:8px}.history-filters button[aria-selected=true]{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong)}.history-filters button[aria-selected=true] span{background:var(--accent);color:#fff}.contact-history-content{min-height:0;padding:18px 20px 36px;overflow-y:auto}.contact-engagement{border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface-raised);box-shadow:var(--shadow-subtle);gap:14px;margin-bottom:22px;padding:16px;display:grid}.contact-engagement>header{background:0 0;border:0;justify-content:space-between;align-items:center;gap:14px;min-height:0;padding:0;display:flex}.contact-engagement>header span{color:var(--accent-strong);letter-spacing:.08em;text-transform:uppercase;font-size:9px;font-weight:750}.contact-engagement h3{color:var(--text-strong);margin:3px 0 0;font-size:15px}.next-best-action{border:1px solid color-mix(in srgb, var(--accent) 42%, var(--line));border-radius:var(--radius-sm);background:var(--accent-soft);grid-template-columns:minmax(0,1fr) auto;gap:18px;padding:14px;display:grid}.next-best-action small{color:var(--accent-strong);letter-spacing:.08em;text-transform:uppercase;font-size:8px;font-weight:750}.next-best-action h4{color:var(--text-strong);margin:4px 0;font-size:14px}.next-best-action p{max-width:520px;color:var(--text-muted);margin:0;font-size:10px;line-height:1.5}.next-best-action dl{grid-template-columns:repeat(2,auto);align-content:start;gap:7px 14px;margin:0;display:grid}.next-best-action dl div{gap:2px;display:grid}.next-best-action dt{color:var(--text-faint);text-transform:uppercase;font-size:7px;font-weight:700}.next-best-action dd{color:var(--text-strong);margin:0;font-size:9px;font-weight:650}.engagement-cards{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.engagement-cards>div{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);align-content:start;gap:5px;min-width:0;padding:11px;display:grid}.engagement-cards small{color:var(--text-faint);letter-spacing:.06em;text-transform:uppercase;font-size:8px;font-weight:700}.engagement-cards b{color:var(--text-strong);overflow-wrap:anywhere;font-size:12px}.engagement-cards span{color:var(--text-muted);overflow-wrap:anywhere;font-size:10px;line-height:1.4}.engagement-status{align-items:center;gap:5px;display:flex}.engagement-status.eligible{color:var(--good)}.engagement-status.blocked,.engagement-status.review_required{color:var(--warn)}.engagement-reasons{color:var(--text-muted);gap:5px;margin:0;padding-left:18px;font-size:10px;line-height:1.45;display:grid}.engagement-pauses{gap:8px;display:grid}.engagement-pauses h4{color:var(--text-strong);margin:0;font-size:11px}.engagement-pauses article{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);justify-content:space-between;align-items:flex-start;gap:12px;padding:10px 11px;display:flex}.engagement-pauses article>div{gap:3px;display:grid}.engagement-pauses b{color:var(--text-strong);font-size:11px}.engagement-pauses span,.engagement-pauses p{color:var(--text-muted);margin:0;font-size:9px;line-height:1.4}.engagement-pause-form{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;padding-top:4px;display:grid}.engagement-pause-form label{min-width:0;color:var(--text-muted);gap:5px;font-size:9px;font-weight:650;display:grid}.engagement-pause-form select,.engagement-pause-form input,.engagement-pause-form textarea{width:100%}.engagement-pause-form textarea{resize:vertical;min-height:74px}.engagement-pause-form .wide-field{grid-column:1/-1}.engagement-pause-form .form-actions{justify-content:flex-end;gap:8px;display:flex}.engagement-error{color:var(--danger);margin:0;font-size:10px}.history-list{gap:0;margin:0;padding:0;list-style:none;display:grid}.history-list>li{grid-template-columns:38px minmax(0,1fr);gap:12px;padding-bottom:18px;display:grid;position:relative}.history-list>li:not(:last-child):before{content:"";background:var(--line);width:1px;position:absolute;top:34px;bottom:0;left:16px}.history-event-icon{z-index:1;border:1px solid var(--line);background:var(--surface);width:34px;height:34px;color:var(--text-muted);border-radius:11px;place-items:center;display:grid;position:relative}.history-event-icon.call{background:var(--good-soft);color:var(--good)}.history-event-icon.message{background:var(--accent-soft);color:var(--accent-strong)}.history-event-icon.appointment{background:var(--warn-soft);color:var(--warn)}.history-list article{border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface);min-width:0;box-shadow:var(--shadow-subtle);padding:13px 14px}.history-list article>header{background:0 0;border:0;justify-content:space-between;align-items:flex-start;gap:12px;min-height:0;padding:0;display:flex}.history-list article>header>div{align-items:center;gap:7px;display:flex}.history-list article>header span:not(.history-status){color:var(--accent-strong);letter-spacing:.08em;text-transform:uppercase;font-size:8px;font-weight:750}.history-list time{color:var(--text-faint);font-size:9px}.history-list h3{color:var(--text-strong);margin:7px 0 4px;font-size:13px}.history-list p{color:var(--text-muted);white-space:pre-wrap;margin:0;font-size:11px;line-height:1.55}.history-status{background:var(--surface-muted);max-width:220px;color:var(--text-muted);text-overflow:ellipsis;text-transform:capitalize;white-space:nowrap;border-radius:4px;padding:4px 7px;font-size:8px;overflow:hidden}.history-list details{border-top:1px solid var(--line);margin-top:10px;padding-top:9px}.history-list summary{color:var(--accent-strong);cursor:pointer;align-items:center;gap:4px;font-size:10px;font-weight:700;list-style:none;display:flex}.history-list details[open] summary svg{transform:rotate(90deg)}.history-list details p{border-radius:var(--radius-sm);background:var(--surface-muted);max-height:220px;color:var(--text-strong);margin-top:9px;padding:10px;overflow-y:auto}.history-empty{min-height:260px;color:var(--text-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:7px;display:flex}.history-empty b{color:var(--text-strong);font-size:13px}.history-empty p{max-width:360px;margin:0;font-size:11px;line-height:1.5}.profile{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface);align-items:center;gap:8px;height:38px;padding:0 9px 0 4px;display:flex}.profile>span{background:var(--accent-soft);width:24px;height:24px;color:var(--accent-strong);border-radius:1px;place-items:center;font-size:9px;font-weight:800;display:grid}.profile b{max-width:130px;color:var(--text-strong);text-overflow:ellipsis;white-space:nowrap;font-size:10px;display:block;overflow:hidden}.profile small{text-transform:capitalize;margin:0;font-size:8px}.status-strip{background:var(--surface-muted);border-bottom:1px solid var(--line);min-height:30px;color:var(--text-muted);letter-spacing:.02em;align-items:center;gap:18px;padding:0 24px;font-size:10px;display:flex}.status-strip>span{white-space:nowrap;align-items:center;gap:6px;display:flex}.status-strip-right{color:var(--text-faint);margin-left:auto}.content{width:100%;max-width:var(--content-width);margin:0 auto;padding:24px 24px 48px}.module-stack{flex-direction:column;gap:16px;display:flex}.record-return-context{min-height:40px;color:var(--text-muted);align-items:center;gap:12px;font-size:13px;display:flex}.record-return-context span{font-weight:650}.page-eyebrow{color:var(--accent-strong);letter-spacing:.08em;text-transform:uppercase;font-size:11px;font-weight:750;display:block}.page-header h1{color:var(--text-strong);letter-spacing:-.035em;margin:5px 0 0;font-size:28px;font-weight:720;line-height:1.15}.page-header p{max-width:720px;color:var(--text-muted);margin:6px 0 0;font-size:15px;line-height:1.5}.section-tabs{border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface-muted);grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;padding:8px;display:grid}.section-tabs button{border-radius:var(--radius-sm);min-height:62px;color:var(--text-muted);text-align:left;background:0 0;border:1px solid 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